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The Complete Customer Interview Template

Want to interview your client’s customers, but not sure what to ask?

Want to squeeze the most out of the interview — without embarrassing yourself (or your client)? 🙈

Want to avoid the dreaded “yes, it was great!!” response — and get AKSHUALLY golden lines you can use in your copy? 

Course
What it is:

A customizable 33-question template that’s been refined over years — and dozens of clients — so you have a tried-and-true set of questions to work off.

Includes:

  • Clear explanations of the reasoning behind each question (so you understand why you’re asking...and can dig further if needed)
  • Targeted questions that access the client’s “before & afters” (so you get a clear understanding of the “solution” in voice-of-customer)
  • On-the-money questions that get you hard numbers (so you get impressive, believable social proof)
  • Specific questions that glean insight into what clients want and don’t want (so you know exactly how to direct your copy)
  • A copy-paste version that’s easy to, well, copy-and-paste (so you don’t waste a minute on technical stuff)
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“Confident I’m going to strike gold”

Good research plays a major role in the success of a creative project. With this template, I can go into an interview confident that at some point during the next 45 minutes, I'm going to strike gold.

Danny Louis, NPO Copywriter

Want to interview your client’s customers, but not sure what to ask?

Want to squeeze the most out of the interview — without embarrassing yourself (or your client)? 🙈

Want to avoid the dreaded “yes, it was great!!” response — and get AKSHUALLY golden lines you can use in your copy? 

Template
What it is:

A customizable 33-question template that’s been refined over years — and dozens of clients — so you have a tried-and-true set of questions to work off.

Includes:

  • Clear explanations of the reasoning behind each question (so you understand why you’re asking...and can dig further if needed)
  • Targeted questions that access the client’s “before & afters” (so you get a clear understanding of the “solution” in voice-of-customer)
  • On-the-money questions that get you hard numbers (so you get impressive, believable social proof)
  • Specific questions that glean insight into what clients want and don’t want (so you know exactly how to direct your copy)
  • A copy-paste version that’s easy to, well, copy-and-paste (so you don’t waste a minute on technical stuff)
Star iconStar iconStar iconStar iconStar icon
“Confident I’m going to strike gold”

Good research plays a major role in the success of a creative project. With this template, I can go into an interview confident that at some point during the next 45 minutes, I'm going to strike gold.

Danny Louis, NPO Copywriter

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Want to price your worth — and stop pulling numbers out of a hat
Not sure if you’re overcharging…or undercharging? 😬

Wish you could land on a price that doesn't make you SIMMER with resentment for the next 3 months of your life?

The Ultimate Pricing Guide for Copywriters

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What it is:

An encyclopedic, hyper-detailed (97-page!) directory that gives new and not-so-new copywriters clear pricing direction for 105 common copy types.

Plus a thorough foundation of pricing fundamentals — based on years of in-the-trenches client work & mentoring, with input from dozens of seasoned copywriters worldwide. 🔥

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“It’s not a Pricing Guide — it’s a complete course on the art of pricing.”

This is a must-have! You’ll get a full Pricing Playbook with FAQs covering every key pricing question. It’s not a Pricing Guide. It’s a complete course on the art of pricing.

Olena Bomko, product marketer & writer

What should you ask your client on the kickoff call so you don’t need to send a dozen “quick question” emails during the project?

How can you guide this meeting effectively (so you don’t waste 2+ hours while Client narrates the entire evolution of their business)? 🙉

The Complete Client Discovery Questionnaire

Template
Course
What it is:

A comprehensive questionnaire template that gives you an efficient, time-saving structure for your discovery meeting — and makes you look PROFESH. 😎

Includes 49 carefully-crafted questions covering the 9 vital areas of your client’s business — so you get all the “meat” you need to do your job well, without reinventing the wheel.

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“The breadth and detail of the questionnaire Blew. Me. Away.”

I’d been doing discovery calls for a while before getting this template. While my discovery sessions always ran smoothly, I figured it's nice to see what’s out there, right? Well, I hadn’t even realized what I was missing. The breadth and detail of the questionnaire Blew. Me. Away. And significantly upped my efficiency — and the value I pass onto my clients. It’s about more than the discovery session. Using the Guide gave me a fuller, clearer, more complete picture of my client’s business so I get the copy right the first time — with less follow-up emails, clarifying phone calls, or revisions down the line. Happy clients, happy me.

Rachel Fakheri, CEO of Furrow, a product marketing agency

Heads up:

In our world, fluff is for pillows, not products

As a busy mom of 5 Energizer Bunnies kids, I know the frustration of: 
  • sitting through a 3-hour (rambling) video course…and coming out with a half-hour’s worth (!) of insight 😣 
  • reading a 437-page book that could have been a blog post 🙄
  • buying a digital product only to discover that it’s 60% bloat, and never even using it once 🙈

That's why I’ve cut all fluff from my products.

Time invested
Practical
gain
Our products are designed for busy people.

So you get the maximum amount of practical takeaways with the least amount of time and effort.

My trainings are not the kind you can watch on 2X — while scrolling LinkedIn — and still not miss a thing. 😏

We get feedback that copywriters & freelancers use our products regularly, and find them helpful every time a project comes up. 

Sounds like we’re doing something right 😉

Questions? Ideas? Quesadillas?

We’d love to hear from you. 😊
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